Bottle bills are often complex, so we are here to address your questions.
Support
We’re here to help
Bottle Bills can be complicated in terms of what is covered and what isn’t. When things go wrong, please know that we are here to help. We can help manage any issues and answer any questions you have. Our Customer Support is highly regarded by our community and can be reached Mon-Fri, 9 am to 5 pm at 1-866-883-4113.
CLYNK is a bottle and can recycling service operating in Maine, New York, Connecticut and Iowa (under Droppett brand) that offers a convenient and clean method for redeeming deposit containers. Consumers collect their recyclable containers, place them in CLYNK-branded bags made of reclaimed plastic, and drop these bags at designated locations like Hannaford grocery stores. Each bag has a unique barcode associated with each consumer that tracks the number of containers, and users receive payment electronically through their CLYNK account. The service allows people to recycle without manually counting containers at redemption machines, streamlining the deposit return process. Bag tags and redemption fund withdrawal’s are accomplished at the CLYNK kiosk located inside the store’s vestibule.
How do I start?
There are three ways to get started. You can sign up at clynk.com, visit the CLYNK kiosk located inside the vestibule at most Hannaford locations, or call us (866-883-4113) in Maine in New York. Once you have your account, print out your unique bag tags (this is your CLYNK thumbprint) and purchase a box of bags located inside the grocery store. Start filling up your bags with mixed redeemables – yes, that right, you can put plastic, glass and aluminum beverage containers you’ve paid a deposit on in one bag. All you have left is to drop your bag(s) at a Sustainability Station or Bottle Room.
Where do I get CLYNK bags and why do I have to use CLYNK bags?
Purchase our iconic green CLYNK bags at a participating retailer, they are usually located near the front of the store but ask an associate if you can’t find them! We strongly encourage the use of our green CLYNK bags for a few reasons; they are made of recycled material and get recycled again after use, they are semi-transparent which allows our processors and drivers to better see the contents of the bags and avoid injury, our bags are also specially designed to withstand rips and tears on their journey from you to our processing plant.
How does CLYNK know which bags are mine? Where do I get bag tags?
CLYNK provides each customer with a code that is unique to them – think of it as your very own CLYNK thumbprint – no two are alike. The bag tag contains your code and each tag you print also is serialized so we can track each individual bag you drop. Before we process your containers through our high-speed counting equipment which scans each container’s product barcode, we scan your bag tag (for each bag) which links the containers in your bag to the counting equipment.
Where do I drop off my CLYNK bags?
Visit our drop-off page to find a participating retailer near you. CLYNK drop-off stations are in the retailer parking lot or in the store as a bottle room in some locations.
What items can go in my CLYNK bag?
Your CLYNK bag should include only plastic, aluminum, or glass beverage containers on which deposits were paid during purchase. Containers must be redeemed in the same state in which they were purchased because that is where the deposit was paid. To clarify, it is against the law to redeem containers purchased out of state, even if that state has its own bottle bill and deposits For example, one may not redeem containers in Maine that were purchased in Massachusetts nor may products purchased in New Hampshire (a non-Bottle Bill state) be redeemed in Maine ). This requirement exists for two reasons: (1) because deposit amounts vary by state, and (2) each bottle bill state is unique in terms of containers covered under the law.
When returning glass, pad your items with a mix of plastic and aluminum to reduce the risk of items breaking.
Please click your state to see specific lists of what is accepted for redemption.
After CLYNK picks up your bag, we take it to our processing plant. Your bag tag is scanned so we know what account to credit, and then your items are sent through a barcode scanner. Your redemption credit will be deposited into your account automatically within 24 to 48 hours and can be withdrawn at the CLYNK kiosk located inside the grocery store. You can view your CLYNK account balance in the CLYNK App, at the kiosk, or online at clynk.com.
How does CLYNK get paid?
CLYNK does not “pay” customers for their containers. We facilitate the refunding of a deposit that has been collected by the beverage distributor. CLYNK gets paid a Handling fee by the manufacturer/their distributor for facilitating the return of the deposit. The fee is set by lawmakers in their respective Bottle Bill states. Regardless of state, if the container isn’t considered redeemable, no deposit is remanded, and we also do not receive our handling fee.
Fundraising
Who can use CLYNK to Give?
CLYNK to Give offers a fundraising solution to those who do not fit typical donation criteria, for example, sports teams, churches, and individuals; the platform equally supports well-known 501c3 organizations.
How can I donate to a CLYNK to Give account?
You can donate to your favorite charity two ways:
Digitally – Accumulate funds in your personal CLYNK account. When you’re ready, log in to your online CLYNK account and visit the “Donations” tab. Under “Donate Part or All of Your Balance”, search for your desired charity. Click their name and click on the green “Choose Amount” button. Enter how much you’d like to donate and click “Continue” Confirm the amount and you’re done! The other digital option is enrolling in a Bag Donation Event whereby a member’s bag drops during a fundraising campaign gets credited to the Cause they support.
Traditional – Chances are your favorite cause orders bags and tags through CLYNK. If they do, you can contact them to receive their account-specific bag tags. Adhere their tags to your bags and the credit will be directly applied to their account.
You can donate to your favorite charity in two ways:
Our website: accumulate funds in your personal CLYNK account. When you’re ready, log in to your online CLYNK account and visit the “Donations” tab. Under “Donate Part or All of Your Balance”, search for your desired charity. Click their name and click on the green “Choose Amount” button. Enter how much you’d like to donate and click “Continue” Confirm the amount and you’re done!
Your desired cause: chances are your favorite cause orders bags and tags through CLYNK. If they do, you can contact them to receive their account-specific bag tags. Adhere their tags to your bags and the credit will be directly applied to their account.
Account
I forgot my Password/PIN, what now?
To CLYNK you will need a 4-digit PIN to access your account at the kiosk, you can reset this PIN online or over the phone with our customer service team. If you are utilizing an online account you will have a username and password, you can reset your password by following the prompts on the sign-on page and can contact us if you need additional assistance.
What do I do if my CLYNK balance is incorrect?
Is something not right with your CLYNK balance? Bags will most likely be credited within 2 days after you drop them off. Sometimes our drivers or processors are running behind and it might take a little longer for your balance to change. Sometimes there are items in CLYNK bags our scanners don’t recognize, they might be new to the market or the manufacturer has changed the barcode. We do research on these items and then credit your account after the bag has received credit. If this happens you might see your balance change by 5-15 cents. If you feel you are missing credits or missing bags you can contact our customer support team by phone or email and they will help you out.
Where can I view my account information?
Currently, our customers can’t see full transaction history by logging into their account. If you need a more detailed breakdown of donations received (for a CLYNK to Give account) or bags credited, you can contact us and request this.
What do I do if I lost my card?
If you can’t find your CLYNK card, you can download our app to access a digital card, you will need to create a username and password first while on our site. Or you can call our Customer Support team to request a new card be activated and sent to your address. Your same PIN will work with your new card.
What do I do if I need to close my account?
If you are moving out of state and want to close your account, you can withdraw the full balance and throw out your CLYNK card. If you are unable to get to a kiosk and withdraw the balance, please contact us and we can close the account and send a check to your new address. If you are trying to close the account on behalf of someone who has passed away, please contact us and be prepared to show proof. We can transfer the CLYNK balance to a different account or send a check.
Need help? We’re here for you.
Our expert team is here to answer any and all of your questions. We’re available Mon-Fri 9am to 5pm.